1. Introduction
1.1 22bet reserves the right to amend the terms and conditions at any time without prior notice. These terms take effect from their publication on this page and do not apply retroactively to bonuses and promotions. It is the responsibility of the user to read these terms and conditions and to refer to them regularly. Any deposit or play on 22bet implies that the user accepts these terms.
2. Account
2.1 Opening an account is required in order to play for real money on 22bet.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries not available in the registration form are not permitted to create an account or to play on 22bet.
2.4 The Company permits only one (1) account per player, household, IP address, email address, phone number, or payment method (debit or credit cards). If our security system detects identical information across multiple accounts, this is considered "multi-accounting", which is strictly prohibited and, in such cases, all related accounts may be closed immediately by the fraud department.
2.5 If multiple players wish to play at our casino from a shared network (dormitories, fraternities, etc.), or from the same household, we strongly recommend contacting our support team before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be requested to complete a registration form and provide the following personal information: a "username", a "password", "Last Name", "First Name", "email", "phone number", "residential address", "gender", "date of birth" and "currency". The name registered on the player's account must correspond to the player's legal name and identity.
2.7 It is the player's responsibility to ensure that they are the sole person able to access their account by keeping their login details secure. We recommend our users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing uppercase and lowercase letters, alphabetic characters, special characters and numbers. The suggested minimum length is eight characters including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars it deems inappropriate, including those of a political, racist, pornographic, insulting or violent nature, or those promoting terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Accounts Inactive :
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply account management fees of 5 INR per month on any inactive account with a positive balance. In such cases, these fees will be deducted from the active cash balance until the account becomes active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players have the option to retrieve remaining funds from their inactive accounts by logging into their personal area and submitting a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support in order to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc…
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid form of identification (passport, driver’s license or national identity card).
- A proof of address less than 3 months old in PDF format showing the customer's full name and address. Considered proofs of address are bank statements, payslips, water, gas, electricity bills as well as landline/internet phone bills.
- Any official document issued by the user's bank showing the account number and the IFSC/SWIFT code.
If you are unable to provide any of these supporting documents, you must inform customer support.
3.3 All 22bet accounts may be subject to a general or specific verification regarding the player's age, identity, payment methods as well as compliance with our terms of use. If the player does not respect the required deadlines to verify their account, 22bet reserves the right to temporarily suspend access to the games.
3.4 If you wish to verify your account before any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), make sure to upload all requested documents within the allotted time following the instructions. Each link allows the upload of a single document.
3.6 The information on the documents submitted must correspond to the information provided by the player when creating their 22bet account. The player undertakes to inform customer support of any change in circumstances, in order to keep their account up to date and verified by providing supporting documents.
3.7 The player should take care to submit a complete file containing authentic, legible and good quality documents so that processing times can be met.
3.8 The processing time for account verification is 1 (one) business day, once all the necessary supporting documents have been received. However, the timeframe may be affected by extraordinary and unusual circumstances.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorizes 22bet to use Electronic Service Providers (ESP) and/or third-party payment providers for the processing of various financial transactions, and therefore agrees to be directly bound by the general terms and conditions of said partners.
4.3 By choosing a deposit method, the player accepts the conditions and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the first and last name of the 22bet account holder.
4.5 The list of available payment methods may vary according to the company’s discretion and/or according to the player's geographical zone.
4.6 By choosing to gamble with real money on games of chance, the user accepts the possible risk of loss.
4.7 Bets and deposits made on the site may be subject to a refund under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user's account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless otherwise explicitly stated in the terms and conditions of a specific promotion.
5.3 A deposit must be wagered at least 1 (one) time before part or all of the balance can be withdrawn, in accordance with the standards imposed on us in the fight against money laundering.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow for proper payment, we reserve the right to choose the method of withdrawal payment.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a payment method of our choice even if it is not the one originally requested. Withdrawal requests on non-refundable credit cards will be issued to a chosen e-wallet or by bank transfer. In such cases, all processing fees are borne by the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless otherwise stated in the Promotional Terms and Conditions, or except at our discretion, for example in the case of players with a privileged status.
5.7 Withdrawal requests may be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (in the case of winnings from a free sign-up bonus, for example), any balance exceeding the maximum allowed amount will be voided and removed from the account.
5.9 Any withdrawal request will void active bonuses in progress, including unused free spins (see Bonus Terms and Conditions).
5.10 If one or more deposits are cancelled or declined by the payment provider, we reserve the right to refuse or withhold any bonus amount or associated winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, analysed and confirmed and where no further verification is required.
5.12 Any withdrawal request will be subject to verification by our fraud department which reserves the right to cancel in whole or in part the funds in case of non-compliance with these Terms and Conditions. The player will then be informed by email. (see 14. Account closure and retention of funds).
5.13 It is the player's responsibility to inquire about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To view the terms and conditions for bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 09:00 to 22:00) or by email.
7.2 The user agrees to use correct and respectful language in their interactions with members of the 22bet team. Any abuse or behaviour deemed inappropriate may lead to suspensions or permanent account closure.
8. Anti-Money Laundering and Counter-Terrorism Financing
8.1 We are subject to anti-money laundering and counter-terrorist financing laws and must, in this respect, carry out due diligence on all accounts.
The information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our Privacy Policy and will not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided for our due diligence obligations, to conduct public searches and to perform checks to verify the accuracy of the data submitted.
8.3 While we apply our due diligence measures, the player may be permitted to continue using their account. However, they will not be allowed to make withdrawals from that account until our verification procedures are completed.
8.4 Where we are unable to fulfil our due diligence obligations because we have not received the required information from the player or we are unable to verify their identity, no activity may be undertaken from the account and the account will be frozen and/or closed. In such a case, we will return all deposited funds on the account at the time of the freeze and/or closure, unless it is necessary for us to delay or withhold payment of all or part of the player’s funds in order to comply with our legal obligations.
8.5 The user agrees to cooperate and provide any additional information and/or supporting documents necessary for the performance of our obligations. Any communication to provide information/documentation should not be considered a final communication in this regard.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures we may be required to take under law. We will not pay out any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may choose, at their discretion, a deposit limit by setting the desired amount and period. Once registered and when that limit is reached, the player will no longer be able to deposit until the limit is reset. Please note that deposits already made during the period will be taken into account when calculating the limit.
9.2 The player may, at their discretion, choose to limit their ability to access their gaming area for a specified period using the "Account Freeze" option from their cashier. Following this restriction, active funds will be frozen and no transactions can be made on their account. The player will regain access to their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player Account Limit section.
9.4 Any request for an account freeze and/or exclusion will only be valid for the brand on which the player made the request (www.22betwithdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over cashier options, which means they can only be changed or removed by the player. Any increase or removal of a limit will take effect exactly within 24 hours.
10. Data Protection
10.1 We hereby warrant that we adopt appropriate technical and organizational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or business associated in any way or otherwise engaged by the licensee to provide services as set out in these terms and conditions. We will process players’ personal data in accordance with this website’s Privacy Policy.
Collection of Personal Data
22bet guarantees that our players’ personal data is always obtained lawfully and processed fairly, in accordance with the rights of the player concerned and with our regulatory obligations or recommendations. This enables us to ensure safe and user-friendly browsing conditions for our players. This information may be disclosed to law enforcement authorities or to our data processing service providers for review when it is in line with our legally binding duties or obligations. 22bet is committed to protecting your privacy and personal information.
Retention of Personal Data
The personal information we collect is stored securely in accordance with legal requirements for security and data retention. Under applicable laws and regulations, 22bet is required to maintain a secure online list of all registered players. Furthermore, 22bet is required to retain all personal data submitted at registration and all data transmitted during the operation of a player account for at least five years from the player’s last transaction or account closure. 22bet will retain this information for the period required by gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The 22bet site requires the storage of small pieces of data sent by the web server to the browser, commonly called "Cookies". The use of a cookie is in no way linked to a player’s personal information, but aims to offer an increasingly optimized and personalized gaming experience. Please note that the website www.22betwithdrawal.shop cannot be used properly if cookies are disabled.
Communication
22bet may communicate informational and/or promotional content to its registered members via newsletters and/or SMS. The user may unsubscribe from newsletters at any time by clicking the “Unsubscribe” button at the bottom of the email or by replying with the word “STOP” to the SMS received.
11. Complaints
11.1 The player may contact our customer support at [email protected] and follow the instructions on the website to submit any complaint and/or malfunction regarding our services (registration form, transactions, bets, winnings…).
11.2 In the event that a bet is not registered in time by the servers, the casino cannot be held responsible nor liable for the outcome of the round. Likewise, any amount staked cannot be the subject of a refund request.
11.3 Complaints are handled by the support team and escalated to management if necessary. All complaints deemed reasonable will be processed within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Site due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters, such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fiber optic cuts, strikes, or shortages of transport, infrastructure, fuel, energy, labour or materials; failure of the infrastructures providing telecommunications and information services; hacking(hacking).
12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be subject to the exclusive jurisdiction of India.
12.3 The regulation of games and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any law applicable in your country of residence and if you are permitted by the law applicable in your country of residence to play, you may open an account with us. We disclaim any liability for any breach or violation of applicable law. Otherwise, we reserve the right to refuse your account registration or to disable your account. Furthermore, players declare that they are not residents of the United States and its dependencies or of India. 22bet also prohibits persons located or residing in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via the chat or by sending an email to [email protected]. Any request will be processed, within 24 business hours, as far as possible.
13.2 22bet reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player immediately forfeits all rights to any bonuses and/or any other promotional offers that may have been granted.
13.3 Upon account closure, regardless of the cause, if we detect cheating, irregular play, collusion, fraud / criminal activity, or a breach of these Terms and Conditions, we reserve the right to retain any funds remaining on the balance. If it is not possible to pay the full balance at once due to payment limits or other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any active real balance on your account at the time of its closure will be credited to a payment method registered on your account and chosen by us, unless we withhold such funds for the reasons previously stated.
13.5 Also, the Casino reserves the right, at its sole discretion, to cancel any winnings and to confiscate any balance in any of the following circumstances:
a. If you have more than one active account with 22bet;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc.);
c. If you provide incorrect or misleading player registration or profile information;
d. If you are not of legal age in the province/state/country and/or jurisdiction where you reside;
e. If you have authorised or allowed (intentionally or not) someone else to access or play on your account;
f. If you have not played individually for your sole personal entertainment (i.e. you have played professionally, with the intention of exploiting our bonuses or in concert with one or more other players as part of a club, group, etc.);
g. If you have requested a chargeback for one of the deposits made with your credit card or any other payment method associated with your account or if you have threatened to do so;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated systems “bots”) designed specifically to beat 22bet, increase your chances of winning or that you have adopted irregular betting patterns and/or staking strategies. Thus, any use of automated programs or devices but also any game manipulation such as employing the Martingale practice, the Paroli Betting System or Bonus Hunt (non-exhaustive list) are not permitted;
j. If you have used the site, or your account in a malicious manner.
k. If you use an anomaly to your advantage of the elements listed here but not limited to, the system, balances, bonuses, free spins… Related winnings may also be frozen, and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the above-mentioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer’s rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are kept in bank accounts separate from business accounts.
14.3 After filing a dispute regarding an issue related to a deposit, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the issue and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be subject to a diligent investigation and, if necessary, information will be obtained from the player’s account, game providers, PSPs, etc., until a precise and satisfactory conclusion can be reached.
14.8 In case of an agreed refund, the amount returned will be a true reflection of what is due to the player and proportional to the player’s existing balance and winnings.
14.9 We reserve the right to withhold any refund until the identity of the account holder is established to our satisfaction.
14.10 Wherever possible, refunds will be made using the same method as that used for deposits. In the event that the payment method used for the deposit does not support withdrawals, the refund will be processed only by bank transfer. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we cannot send a transfer due to restricted areas, the refund may be made to a crypto wallet.
14.11 The refund will be made in full, where possible, and not staggered over time.
14.12 In the event that the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they must send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player should refer to our complaint procedure policy. (see 11. Complaints)
14.15 Wherever possible, the time/period between a refund request and resolution, whether approving or rejecting the refund, will not exceed 72 hours from receipt of the request.
